Once you prove your identity by answering some security questions (usually your name, date of birth, address, etc.), they should be able to provide your PUK code. Your mobile carrier knows the PUK code because it manufactured your SIM card and set the PUK code to begin with.Ĭall the customer support service of your mobile carrier and describe your problem. Since every website is different, look for the option to get the PUK code or unlock the SIM card to find what you need. If that is the case for you, go to your mobile carriers official website and sign in with your credentials. Look for a scratchable area on the back of the plastic card, as seen on the Vodafone card in the image below. The 8 digit PUK code should be printed on the back, together with the SIM PIN code.īelow you can see two such plastic cards from Orange (left) and Telekom (right). If you still have the package, look for the plastic card that the SIM was snapped out of. This tutorial illustrates how to get the PUK code of your SIM card and resume using your mobile device. The PUK code is unique to each SIM card, and entering it incorrectly too many times (usually ten) can get your SIM disabled, so its important to use the correct one.
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